Twig
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Teamsync Software Inc.'s Twig AI tool assists customer support agents in responding promptly and precisely to customer queries. It reviews all of the company's documentation, knowledge bases, and previous support tickets, offering suggested responses with citations to maintain accuracy. Furthermore, it utilizes sentiment analysis to help agents identify potential risks in their responses. Lastly, Twig integrates with widely-used documentation and knowledge base products and anonymizes any personal identifiable information (PII) data.
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Question Base is a knowledge base driven by AI that aids teams by delivering immediate answers to inquiries made in Slack. It continuously observes discussions and responds within three seconds. During its beta phase, Question Base is free to use and plans to introduce pricing suitable for teams of various sizes in 2023. This tool enables teams to swiftly obtain knowledge stored in Slack, minimizing disruptions and fostering organic knowledge growth.
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Stork is a collaborative platform designed for hybrid and remote teams, facilitating asynchronous work with the help of Artificial Professionals. It offers features like call recordings, voice and video notes, team alignment channels, casual watercooler meetings, and an integrated screen recorder for video storytelling. Additionally, it includes read and playback receipts for messages, video, and audio conferences.
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Cody is an AI-driven virtual assistant designed to aid businesses with a variety of tasks including answering inquiries, executing tasks, onboarding new employees, offering support, resolving issues, and generating innovative ideas and insights. It sifts through all of a company's collected data, such as articles, PowerPoint presentations, and PDFs, to deliver answers to questions in seconds. Additionally, it can be customized for specific business processes, enabling teams to troubleshoot efficiently, brainstorm effectively, and complete tasks more swiftly.